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Delays in Irish passport applications in London causes outrage as some people claim they’ve been waiting months

irish passport application-n

DELAYS in Irish passport applications following the recent surge in British applicants has left Irish Post readers outraged.

Earlier this week The Irish Post reported that applications through the Irish Embassy’s Cromwell Road office in London could now take up to seven weeks to process rather than six.

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Readers have since taken to social media to share their frustration with the passport service in London, with some claiming that they had waited months rather than weeks for their application to be processed.

We take a look at some of the comments below:

Our readers’ passport woes…

“Why does it take so frickin long. Applied 18/03/16, just tracked it and it’s at stage one of six stages. Pain in the ass! The passport is for my sister – I checked and I’ve had no reply to a query email I sent yesterday.” (Deirdre P Ni Bhraonain) 

“My wife had to wait for ten weeks. Only for sending them an email to hurry things along, we would probably still be waiting now. Luckily we had not booked up to go away, I hate to think what would have happened if we did. It only took a week to process my British Passport.” (Patrick O’Connor, Wolverhampton)

“Waited five months! [It] arrived last week!” (Tricia Conlon, Glasgow)

“I applied 14th March via London and it’s predicted I should get [it by] 22nd April. There’s no fast track service via London which is crazy. [The] Only fast track services in UK [are] from Glasgow and Liverpool. Furthermore I’m tracking [the] progress of mine and it’s saying stage one of six. Very frustrating.” (Winnie Dowling, Donegal) 

“I applied for one. Five weeks and they haven’t cashed [the] cheque or even started to process it yet.” (Dorothy Lee, Bradford)

“I lost a holiday because my passport arrived two days late. I was fuming and they wouldn’t bend or rush it through any quicker. It took six weeks. I lost nearly a thousand pounds on the holiday and also incurred expenses with telephone calls to Dublin and the London Embassies. I’m still fuming about it to be honest.” (Kay Ohanlon, Birmingham)

Some of the more positive experiences…

“Mum applied for a new Irish passport via [the] London Embassy in January and it was back in ten days not seven weeks. Passport express is the best way to get it back quick.” (Carol Quinn Pollitt, Merseyside)

“I got mine in two weeks last year.” (Róisín Ní Maol Fábhail)

Have you experienced delays with your Irish passport application? We’d like to hear from you – please comment below or email


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8 comments on “Delays in Irish passport applications in London causes outrage as some people claim they’ve been waiting months”

  1. Mark Donovan

    Applied a few years ago and they lost my new passport, then had to reapply for a single year in case it turned up.
    Six weeks later still no single year as they said it was waiting for me to collect despite being told three times it had been posted out.
    In the end I had to collect and then a year later had to go through the whole process again to replace the lost ten year and that took two months.

  2. Graham Burke

    My wife and I are first time adult applicants, both second generation Irish. I submitted our applications on 16th Feb this year and it only went to stage 2 last week. That's 7 weeks now since our initial applications. This is London, why does it take so long? 6 weeks I was told.

  3. Mrs sweeney

    I'm disabled and have to fly alone now in a couple of days as my carer still hasn't got his passport renewal back he applied back in February...passport office not answering phone calls what a joke they are bury their heads in the sand!

    • Orla

      Mrs Sweeney, try using Twitter to see if they will respond to you that way. They seem to answer on there. I really hope they manage to get your carer's passport sorted for you.

  4. Orla

    I applied for my passport renewal in the London office on 17th February. When I last checked the online tracker yesterday it was at stage 2 of 6. Finally this morning it has moved to stage 6 of 6. Clearly they are not keeping their tracker up to date.

    My sister applied for her passport renewal in Ireland on 15th March. She received her passport on Monday of this week.

    I queried the progress of my passport on Twitter & via phone. For both phone calls I made I was on hold for 25 minutes before I got to speak to anyone. They were defensive & unhelpful. It was my fault for not allowing enough time for my application...It's been over 7 weeks!

    As I am due to fly in 2 weeks time I started to get very worried this week. First I asked the Irish passport office if I could make an appointment & fly to Dublin to get an urgent passport. I was told I couldn't do this as my passport application is already in the system so I just had to wait. This really angered me. So I could be disorganised & apply for my passport at the last minute as an urgent & get it ok or be organised & apply months in advance & there is nothing they could do.

    Then I called the British passport office to see if I could get an urgent passport from them. Unfortunately as I was a first time applicant I was unable to use this route. The person I spoke to though was very helpful & sympathetic, a lot more than can be said to anyone I have spoken to at the Irish passport office. I then approached the office of an Irish politician to see if they could assist. They were extremely kind and helpful.

    Lesson learnt: either apply for an Irish passport in Ireland the next time or apply for a British one.

  5. Ciara maguire

    We are getting married in Cuba in May. I applied for my sons passport renewal at the embassy way back in February and the tracking system still says stage 2 out of 6. I'm feeling distraught about everything. There are many family members flying out for wedding costing tens of thousands of pounds and we will lose everything. I've tried calling hundreds of times but the phones aren't being answered, emails not being relpyed to either. This is so wrong - the time it's taking as well as the lack of communication. I can't sleep and feel constantly upset about it.

    • Marian McNamara

      Ciara - try sending them a direct message on Twitter. I did and it did speed things along. Good luck.

  6. Geraldine Whelan

    Sent my renewal application off on 22nd.Feb. still only at stage 2, holiday booked for early May, am very worried now having read other comments


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